My Cause Brand

Refund Policy

If you purchase a production shoe, like the Perseverance 1.0, from our website, then you are able to exchange the unused shoes for a different size, within 30 days of delivery. The shoes must be in original condition with accompanying bag/box. The customer is responsible for any shipping costs that are incurred for sending the order back to us.

The Customer has 6 days from date of order to cancel an order for a refund, minus a 30% Materials & Labor Loss Fee for beginning the Production Process but not finishing it.

There are no refunds on Masks, Paracord Ribbon Keychains, Blankets, Tumblers, Challenge Coins and Socks. 

Exchanges are allowed for Paracord Ribbons, but only for another color, within 30 days of delivery.